Our Customer Service team is available to help you with your questions, including advice on shipping, returns, and exchanges, placing orders and much more. Please call between 9am - 5:30pm EST, Monday to Thursday, and 9am - 3pm EST on Fridays, at 866-480-9600 or email us at [email protected].
L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. Orders for 2nd Day or Next Day air placed after 3pm EST will not be shipped until the following business day. We offer free standard shipping for all orders over $425. Please note that we do not ship to APO/FPO boxes.
L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. Orders for 2nd day or next day air placed after 3pm EST will not be shipped until the following business day. We offer free standard shipping for all orders over $425. Please note that you will be responsible for any import duties placed upon the package by your country and UPS brokerage fees for customs clearance. For more information on rates for brokerage fees into Canada, click here. For more information on duties and taxes into Canada, click here.
If you are not completely satisfied with your purchase, we offer a 14 day return policy. All sale items purchased online can only be returned online cannot be returned in-store. All returns are subject to a charge of $7.00. For your convenience, all orders will include a UPS pre-paid return label. All products listed as “FINAL SALE” are not eligible for a refund or exchange.
If you would like to exchange your item, please call the Customer Care Team, and they can assist you with this. If the item says Out of Stock, please still call the Customer Care Team as many times they can still source the item. Please feel free to contact them at 866-480-9600 or [email protected].
Please check out our warranty here.
Frequently Asked Questions
I have entered my shipping information, however, it will not let me move passed the shipment section on the site. What should I do?
Once you have entered your address, you must hit the button that says "Find Address". This will verify your address with UPS. From the drop down, please select your address from the suggested address.
I have entered my phone number, however, it keeps saying that it is an invalid number. How should I format my phone number?
Please enter your phone number with only dashes. Do not add any spaces or a country code in front of the number. For example, please enter your phone number as 866-480-9600.
How do I enter my promotional code?
Please enter your promotional code at the bottom of your shopping bag before you check out. If you are having any difficulty, please contact our Customer Care Team at 866-480-9600 or [email protected].
Why does my promotional code not work?
Many of our collaborations are exempt from all promotions and sales.
Can I change or cancel my order?
L.K.Bennett attempts to ship out your package to you as quickly as possible. In doing so, we cannot modify or cancel orders once they are submitted.
What is your price adjustment policy?
L.K.Bennett will honor price adjustments up to 7 days after the order has been placed.
Do you offer gift wrap?
L.K.Bennett does not offer gift wrap, however, all of the packages come beautifully packaged in a L.K.Bennett box with tissue paper and a bow.
How much does shipping cost?
L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. We offer free standard shipping for all orders over $425.
What forms of payment do you accept?
L.K.Bennett accepts American Express, MasterCard, Visa, and PayPal. Currently we cannot accept L.K.Bennett gift cards on the web, only in-store.