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Contact Us

Our Customer Service team is available to help you with your questions, including advice on shipping, returns, and exchanges, placing orders and much more. Please call between 9am - 5:30pm EST, Monday to Friday, on 866-480-9600 or email us at [email protected].

Shipping

 L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. Orders for 2nd Day or Next Day air placed after 3pm EST will not be shipped until the following business day. We offer free standard shipping for all orders over $425.  Please note that we do not ship to APO/FPO boxes.

International Shipping

L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. Orders for 2nd day or next day air placed after 3pm EST will not be shipped until the following business day. We offer free standard shipping for all orders over $425. Please note that you will be responsible for any import duties placed upon the package by your country and UPS brokerage fees for customs clearance.  For more information on rates for brokerage fees into Canada, click here.  For more information on duties and taxes into Canada, click here.

Returns

If you are not completely satisfied with your purchase, we offer a 14 day return policy.  All sale items purchased online can only be returned online cannot be returned in-store. All returns are subject to a charge of $7.00. For your convenience, all orders will include a UPS pre-paid return label. All products listed as “FINAL SALE” are not eligible for a refund or exchange.

Exchanges

If you would like to exchange your item, please call the Customer Care Team, and they can assist you with this. If the item says Out of Stock, please still call the Customer Care Team as many times they can still source the item. Please feel free to contact them at 866-480-9600 or [email protected].

Warranties

Please check out our warranty here.

Repairs

If you need repairs outside of our warranties, Cobbler Concierge is our preferred partner for bag and shoe repairs. Please visit Cobbler Concierge for more information on their services and rates.

Frequently Asked Questions

How do I enter my promotional code? 

Please enter your promotional code at the bottom of your shopping bag before you check out. If you are having any difficulty, please contact our Customer Care Team at 866-480-9600 or [email protected]

Why does my promotional code not work? 

Our Signature Collection and many of our collaborations are exempt from all promotions and sales. 

Can I change or cancel my order? 

L.K.Bennett attempts to ship out your package to you as quickly as possible. In doing so, we cannot modify or cancel orders once they are submitted.

What is your price adjustment policy? 

L.K.Bennett will honor price adjustments up to 7 days after the order has been placed.

Do you offer gift wrap? 

L.K.Bennett does not offer gift wrap, however, all of the packages come beautifully packaged in a L.K.Bennett box with tissue paper and a bow.

How much does shipping cost? 

L.K.Bennett ships via UPS Ground for a set charge of $10, 2nd Day Air for $18, and Next Day air for $28. We offer free standard shipping for all orders over $425.

What forms of payment do you accept? 

L.K.Bennett accepts American Express, MasterCard, Visa, Discover, and PayPal. Currently we cannot accept L.K.Bennett gift cards on the web.